Exchanges and returns:

For all our customers without exception, both the general public, distributors and wholesalers due to the new CFDI 3.3 version of the tax regime put into effect in 2018, when making a change, it is essential to present your purchase invoice (ticket) for the product to be returned and make your changes within a maximum period of one month from the date of purchase, otherwise your changes will not be valid.

Returns are not accepted, merchandise can only be exchanged for other pieces, and can only be done in the store where the product was purchased by presenting

This includes if the item was a gift, it is necessary to present the note with the folio number. Our system cannot process it if we do not have any of these documents.

The pieces must be in perfect condition, in their original packaging, with their label and without having been used or modified.

For merchandise purchased with discounts and/or on clearance, exchanges and returns do not apply.

We do not accept changes or returns made to our distributors or wholesalers. All matters related to purchases made to third parties must be handled through them. Flora María® branches operate independently. We can only apply the lifetime warranty and in that case the damaged part will be replaced or repaired.

Repairs:

In purchases made in the online store, in the event that the product arrives damaged or with a manufacturing defect, the Flora María ® brand will cover both the shipment of the part from the buyer to our workshops, as well as the shipment of the product to the customer with the part repaired as soon as possible.

All our pieces have a lifetime guarantee on the silver and settings . If the piece were to suffer any damage due to use or the passage of time, the customer must pay for the shipment of the piece to our workshops or take it to one of our points of sale for an exchange or repair. The return shipment to the buyer is the responsibility of the company Flora María ® . Repairs will have a maximum duration of 45-90 days.

We do not repair pieces that are not from the Flora María® brand. Amber in all its forms is not guaranteed.

Online Store Orders:

The email address: www.floramaria.com.mx is protected against spam bots, as well as all orders received through this website. All data entered is 100% confidential and secure.

You need to register as a customer and create a session, then you will receive a confirmation of receipt of your data and once your order has been placed by email within a period of 24 hours.

The hours for any questions or clarifications are from 9:00 a.m. to 6:00 p.m. Monday through Friday Central Mexico time at phone number +52 (33) 3641 2250 or email ventasweb@floramaria.com.mx

The pieces in the online store are a reflection of our warehouse: you can contact us at ventasweb@floramaria.com.mx and we will gladly check the existence of any piece of interest in another boutique or place a special order for it if this is possible.

 

Online Order Delivery Times:

If the requested models are in stock, they will be stocked and sent within 2 to 3 business days by courier, otherwise they must be manufactured, so you will be notified and your order will be sent within a maximum of 4 weeks.

At Flora María® we make every effort to keep all items offered on the website in stock. In the event that a purchase is made for a piece that is not in stock and we do not see the possibility of reproducing it, we reserve the right to not accept the offer. The buyer will be informed by email and any payment will be refunded.

 

Shipments of merchandise:

Once you have made your purchase through the online store, you will receive an email confirming it and indicating the status of your order.

Each of our jewelry pieces is delivered packed in a Flora María® signature bag and box.

All orders from within the Mexican Republic are sent via DHL and FedEx within 2 to 3 business days for delivery. The shipping cost for purchases under $2,500 is $240, and for purchases over $2,000, shipping is free.

International orders will be delivered by DHL, FedEx or UPS. The delivery time will be as short as possible, depending on the destination and the conditions of the contracted transport company. The price depends on the destination country. Free shipping does not apply to purchases over $2,500.

In both cases, shipping costs will be included in the total of your invoice. We will also inform you of the Shipping Guide number to track the package to its destination.

To place gift orders, you must specify this by email when making the purchase, and if necessary provide the address to which the product will be sent and if you want this gift to have a special note. These products will be sent without a price and with special packaging.

The product will come packaged in a branded bag, which will be shipped inside a packaging box.

The parcel company is obliged to deliver the package to the address provided by the customer. If the customer is not available at the time of delivery of the order, it may be received by another person. At Flora María® we are not responsible if someone other than the buyer receives the package.

If no one is available to receive the product at the time of delivery, a second delivery will be made. This second delivery will be made a few hours later or at some point the following day, depending on the time at which the first delivery was made. If there is no one available to receive the product at the second delivery, it will be taken to a collection center.

The courier company will contact the customer and they must pick up the product at a collection center, or they can request another delivery at an additional cost.

Special orders:

Your special orders or custom pieces have a different delivery time than the rest of our products. The delivery time for these is a minimum of 30 days and a maximum of 90 days, and depends on our artisans and the design process they carry out, but we will try to have them as soon as possible. Changes, returns and promotions do not apply to these pieces.

For the design of special pieces, the client can send their project to the design department and they will try to quote the client as quickly as possible. The contact email is ananda@floramaria.com.mx

In the event that the customer loses a piece or one of the earrings that he/she has previously purchased, we inform him/her that all our earrings are made in pairs in limited productions, so we cannot sell just one as it leaves us with an incomplete pair. However, we can offer the possibility of converting the earring into a pendant and selling him/her the new pair that matches it. The shipping of this to our workshops is the responsibility of the customer or he/she can take it to one of our branches and one of our purchasing advisors will kindly do it, as they are trained for this task.

 

Payment methods:

We accept the following payment methods: credit and debit cards (Visa, Mastercard, American Express), PayPal, bank transfer or deposit, and cash payment.

Purchases on our website will be made through MercadoPago.

Promotions:

Promotions cannot be combined and there are no refunds on products purchased during the promotions.

Promotions are exclusive to the dates established therein and apply only to a certain line of products. There are promotions exclusive to the Web and others from our points of sale, the discounted products will appear clearly marked in our online store.

Our promotions apply to any form of payment.

Billing:

Online store: All online purchases are billable on the day of purchase, you must send your complete and correct tax information as well as the order number to the following email: ventasweb@floramaria.com.mx

We cannot cancel invoices, so we kindly ask you to carefully verify your details before sending them.

You will receive your invoice within 2 to 3 business days via email.

For our stores in Guadalajara, CDMX and Chiapas: If you want an invoice for a purchase at the Flora María® boutique, you must request it at the time of making your payment. Invoices cannot be cancelled, so the information must be correct. Invoices are not issued after the date of purchase.

The hours for any questions or clarifications are from 9:00 a.m. to 6:00 p.m. from Monday to Friday, Central Mexico time, at the telephone number +52 (33) 3641 2250 .

 

Warranty:

The pieces made by Flora María® are made of .925 sterling silver, some with 14-carat gold plating or silver-plated bronze. All are hand-finished to ensure their authenticity.

We remind our customers that silver is a noble and flexible material, so we recommend protecting the pieces from knocks and pulls that could damage them.

Our lifetime warranty covers manufacturing and/or material defects under normal use. The warranty will not apply to parts that have been used incorrectly, or have been subject to any modification, accident and/or loss of parts or components.

The photographs of the products on our site or in any of our product media are not contractual, that is, the colors may have different shades on different computer screens or printer printouts, as well as the image may always vary slightly from reality.

If the customer wishes to change the color or shape of any of the stones, they can request it via email on the same day they made their purchase. They must send the information as well as the order number to the following email: ventasweb@floramaria.com.mx, we will try as much as possible to satisfy your needs, this depends on the stock of stones.

 

Care and maintenance of parts:

Daily use is the main cause of wear and tear on jewelry, so proper care will help you maintain and extend the life of your pieces. Silver is a metal that tends to oxidize (turning black) when in contact with air and also with the action of the skin's pH. In addition, agents such as soaps, creams, makeup and perfumes can damage it, so we recommend leaving the use of jewelry as a final touch in your personal appearance.

To clean your jewelry, we recommend using a soft cloth or flannel. There are various products on the market that will help you make your silver jewelry shine.

For pieces with stone and amber applications, avoid hitting them on hard surfaces. Rings made entirely of stone or amber that are damaged are not repairable. Cultured pearls should be cleaned with a damp cloth and a drop of neutral soap. Some stones may lose their color intensity if exposed to the sun for long periods. For this reason, we recommend that when not in use, you always keep it in its original Flora María® packaging.

When your jewelry is just dirty, come to any of our Flora María® Boutiques and we will gladly clean it for you.

Or you can clean it as follows: Polished or shiny surfaces of silver pieces should be rubbed with a Silver Cleaning Cloth.

Both the Cleaning Cloth and the Cleaning Liquid should never be used on blackened or gold-plated silver pieces, nor on pieces that have pearls or stones, as it permanently ruins them. We therefore recommend that you be very careful, as at Flora María® we carry out the blackening finish on many of our pieces. We therefore recommend that you ask our purchasing advisors before carrying out any work on your piece.

The other parts of the piece (pearls, stones, etc.) should be cleaned with a slightly damp cloth. If you have any doubts about how to clean a particular piece, visit any of our Flora María® Boutiques before making a decision that could damage your jewelry.

Buying Guide*:

All our necklaces are approximately 44cm and some have the possibility of extending an additional 5cm with a chain extension.

Almost all of our rings are adjustable, ranging from size 4 to 8.

Our bracelets are approximately 19cm long.

Our chokers are approximately 40cm long.

 

* Sizes may vary depending on the design of the piece, these measurements are approximate and standard in our designs.

Restrictions apply

Current discounts cannot be duplicated with other promotions. First-time purchase discounts and/or abandoned cart recovery discounts cannot be applied to current promotions. The rewards program will be inactive and will not generate store credits. Credit already available may be applied.

Collections: Santuario, Xoloitzcuintle, Axolote, Anillo María Magdalena do not participate in current promotions. All purchases are subject to a review process and may be cancelled at any time if any anomaly is detected.

Store coupons cannot be combined with other promotions.

For any questions or clarifications, please contact info@floramaria.com.mx