Shipping Policy
Shipments of merchandise:
Order Confirmation and Shipping:
When you make a purchase in our online store, you will receive an email confirmation and we will then send you the tracking number to track your package to its destination. All our jewelry is carefully packed in the distinctive Flora Maria bag. The necklaces also include a Flora Maria box and will be sent inside a parcel box.
Domestic Shipping Costs and Methods:
- Purchases under $799 cost $240 and are shipped via DHL.
- Purchases from $799 to $2,499 have FREE SHIPPING and are sent by Estafeta.
- Purchases of $2,500 or more have FREE SHIPPING and are sent by DHL
(delivery in 2-3 business days, with possible extension in extended or high-risk areas).
Shipments within the metropolitan area of Guadalajara are made by ivoy express courier in 1-2 business days.
Shipping costs will be included in your invoice total.
International Shipping Costs and Methods:
Any shipment abroad will have a cost based on the geographic area that includes the DHL parcel service plus the Export process.
There is a possibility that in some countries certain special documentation may be necessary, in addition to an extra payment for a tariff different from the Export process due to not having a Free Trade Agreement between Mexico and the destination country.
- The United States and Canada area has a cost of $1,300
- Zone Central, South America and Europe has a cost of $2,650
At Flora María® we have the Exporter Registry from the SAT, which allows all international shipments to include the Customs Order so that the pieces can leave customs in Mexico. Any other tax in the destination country is the responsibility and obligation of the buyer.
Gift Orders:
For gift orders, please specify in the "notes" section or via WhatsApp at 33 3479 1371. These products will be sent without a price and we can add a special note.
Delivery and Responsibility:
The courier company will deliver the package to the address provided by the customer. (It is important that all data is correct and complete (Street, Exterior Number, Interior Number, Neighborhood, Postal Code, Alcadia, City, State and any particular address or street crossing).
In case of absence, anyone can receive the package, but Flora María is not responsible if the recipient is not the buyer.
If the customer is not available for the first delivery, a second attempt will be made. If there is still no availability, the package will be taken to a collection center. The customer will be contacted to collect the product; otherwise, the package will be returned to our facilities, and shipping will have to be paid again.
